tjbeat Privacy Policy — Your Data, Your Rights

tjbeat collects personal data in several ways: directly from you when you register or use the platform, automatically through your device and browser when you visit our site, and occasionally from trusted third-party sources as part of our identity verification processes. We only collect data that is necessary and proportionate to the purpose for which it is used.

Registration and Account Data

When you create a tjbeat account, we collect the following information:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify that you meet the 18+ age requirement);
• Email address;
• Mobile phone number (used for account security and transaction notifications);
• Residential address (city and district within Bangladesh);
• Preferred payment method (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard);
• Username and encrypted password.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request:

• A copy of your National Identity Card (NID) or passport;
• A selfie or live photo for facial verification;
• Proof of address (utility bill, bank statement, or mobile operator statement);
• Proof of payment method ownership (screenshot of bKash/Nagad account showing your name).

KYC documents are processed securely and retained only for as long as required by our data retention policy. They are not used for any purpose beyond identity and age verification.

Transaction and Financial Data

We record all financial transactions on your account, including:

• Deposit amounts, dates, and payment method references;
• Withdrawal requests and confirmation records;
• Bet history, including selections, stakes, odds, and outcomes;
• Bonus credits and wagering activity records;
• Account balance history.

We do not store full card numbers. Card payment data is handled exclusively by our PCI-DSS compliant payment processor partners.

Technical and Usage Data

When you visit the tjbeat website, our servers automatically log certain technical information:

Communications Data

If you contact our customer support team via live chat or email, we retain a record of those communications, including the content of your messages, your account details at the time, and the resolution provided. This data is used to maintain service quality, train our support agents, and refer back to in the event of a dispute.

tjbeat uses your personal data only for legitimate, clearly defined purposes. We do not process your information in ways that are incompatible with the reason it was originally collected. Below is a full breakdown of how and why we use your data.

Account Management

We use your registration data to create and maintain your tjbeat player account, verify your identity and age, authenticate your logins, manage your preferences and settings, and communicate important account-related information such as password resets, security alerts, and withdrawal confirmations.

Service Delivery

Your transaction and betting data is used to process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), settle bets and casino game rounds, calculate and credit bonus funds, and generate your account statement and bet history.

Legal and Regulatory Compliance

We are required to process certain data to comply with applicable legal obligations. This includes:

• Conducting age and identity verification under responsible gaming standards;
• Performing Anti-Money Laundering (AML) checks on large or suspicious transactions;
• Retaining financial records for audit purposes;
• Responding to lawful requests from regulatory authorities or law enforcement.

Fraud Prevention and Security

Technical data such as IP addresses, device fingerprints, and session behaviour is analysed to detect and prevent fraudulent account activity, bonus abuse, money laundering, duplicate account creation, and unauthorised access attempts. Our security systems use automated pattern recognition tools to flag unusual behaviour for human review.

Responsible Gaming

We monitor player activity — including session duration, deposit frequency, betting patterns, and loss thresholds — to identify signs of problem gambling. This data enables us to send responsible gaming alerts, enforce deposit limits, and apply self-exclusion where requested. For more information, visit our Responsible Gaming page.

Platform Improvement

Aggregated, anonymised usage data is analysed to understand how players interact with the tjbeat platform, identify areas for technical improvement, optimise game loading performance, and develop new features. Individual player identities are not used in this analysis.

Marketing Communications

With your consent, we may send you promotional emails or in-platform notifications about new bonuses, cricket promotions tied to BPL or IPL season schedules, seasonal offers around Eid and Pohela Boishakh, and new game launches. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support at [email protected]. Opting out of marketing does not affect service-related communications.

There are limited circumstances in which tjbeat shares your personal data with third parties. In every case, sharing is governed by a data processing agreement or equivalent legal instrument requiring the recipient to protect your data to the same standard as tjbeat.

Payment Processors

To process your deposits and withdrawals, tjbeat shares the minimum necessary financial data with our payment processing partners. This includes your account reference, transaction amount in BDT, and the payment method identifier (e.g., your bKash wallet number, last four digits of a Visa card). Full card numbers and mobile banking PINs are never accessible to tjbeat — they are handled exclusively within the secure environments of the respective payment processors.

Identity Verification Partners

For KYC checks, we may share your submitted identity documents and biometric data with accredited identity verification service providers. These partners process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.

Game Technology Providers

Some games available on tjbeat are provided by third-party studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (game round IDs, bet amounts, random number seed references) to facilitate fair play and dispute resolution. Your name and contact details are not shared with game providers.

Legal and Regulatory Disclosure

tjbeat may disclose your personal data without your prior consent where we are legally required to do so, including in response to:

• A lawful court order or subpoena;
• A formal request from a law enforcement agency in connection with a criminal investigation;
• An AML or financial intelligence unit inquiry;
• A request from a consumer protection authority relating to a formal complaint.

Where permitted by law, we will attempt to notify you of such a disclosure request before complying with it.

Business Transfers

In the event that tjbeat undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any change in the applicable privacy policy with reasonable advance notice.

No International Transfers Without Safeguards

Where any of the above sharing arrangements involve transferring your data outside of Bangladesh, tjbeat ensures that appropriate safeguards are in place — such as contractual data protection clauses — to maintain an equivalent level of protection for your information.

tjbeat uses cookies and similar technologies (such as local storage and session tokens) to make the platform function correctly and to improve your experience. This section explains what cookies we use, why we use them, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files that a website stores on your device when you visit it. They allow the website to remember information about your visit — such as whether you are logged in, your preferred language, or which pages you have viewed — so you do not have to re-enter that information every time you return.

Types of Cookies We Use

What We Do Not Use Cookies For

tjbeat does not use third-party advertising or retargeting cookies. We do not allow advertising networks to place cookies on our platform to build profiles of your browsing behaviour across other websites. Your tjbeat activity remains within the tjbeat ecosystem.

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to:

• View all cookies currently stored on your device;
• Block cookies from specific websites;
• Delete all stored cookies at once.

Please note that disabling essential cookies will prevent you from logging in to your tjbeat account and using core platform features. Disabling functional or analytics cookies will not prevent you from using the platform but may affect personalisation and our ability to improve the service. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

tjbeat takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, disclosure, or destruction.

Technical Safeguards

• SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser's address bar when visiting tjbeat.net.
• Password Hashing: Account passwords are never stored in plain text. We use industry-standard hashing algorithms to store password data securely.
• Secure Data Storage: Player data is stored on servers with restricted physical and logical access controls. Database access is limited to authorised personnel only.
• Intrusion Detection: Our infrastructure is monitored continuously for suspicious access patterns, unusual traffic volumes, and potential breach attempts.
• Two-Factor Authentication (2FA): We encourage all players to enable 2FA on their accounts for an additional layer of protection beyond the standard password.

Organisational Safeguards

• Access to personal data is restricted on a need-to-know basis — only staff whose role requires access to player information are granted it;
• All team members with access to personal data are trained in data protection obligations and confidentiality;
• Third-party vendors who handle personal data on our behalf are subject to data processing agreements that enforce equivalent security standards.

Breach Response

In the unlikely event of a data breach that poses a risk to your rights, tjbeat will take immediate steps to contain and assess the breach. Where the breach is likely to result in a high risk to affected individuals, we will notify those individuals directly — including via the email address registered to their account — as promptly as practicable.

Your Responsibility

While we implement robust security measures on our side, account security also depends on you. You are responsible for keeping your login credentials confidential, using a strong and unique password, and logging out of your account when using shared devices. tjbeat will never ask for your password via email, live chat, or any other channel. If you receive such a request, do not respond and report it to us immediately at [email protected].

As a user of the tjbeat platform, you have specific rights regarding the personal data we hold about you. tjbeat is committed to honouring these rights promptly and transparently.

Right of Access

You have the right to request a copy of all personal data tjbeat holds about you. This is sometimes called a Subject Access Request (SAR). We will provide the data in a clear, structured format within 14 days of receiving your verified request. There is no charge for a standard access request.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your name was recorded incorrectly at registration, you can request an amendment. Corrections to identity-critical fields (name, date of birth) will require supporting documentary evidence.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing and there is no overriding legitimate interest. Please note that we may be required to retain certain data — particularly financial and identity records — for legal and regulatory compliance purposes. In such cases, we will delete everything we are permitted to delete and explain why the remainder must be retained.

Right to Restrict Processing

You may request that we temporarily stop processing your data while a rectification request is pending, or while you contest the lawfulness of our processing. During a restriction period, we may continue to store your data but will not actively use it.

Right to Data Portability

Where we process your data on the basis of your consent or for the performance of a contract, you may request that we provide your data in a structured, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.

Right to Object to Marketing

You have an absolute right to object to the use of your data for direct marketing purposes at any time. Once you opt out, we will stop sending marketing communications immediately. To opt out, update your notification preferences in your account settings or email [email protected].

Right to Withdraw Consent

Where we process your data on the basis of consent (for example, marketing emails or optional analytics), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

tjbeat does not retain your personal data for longer than is necessary for the purpose for which it was collected, or for longer than is required by applicable legal or regulatory obligations. The following table outlines our standard retention periods by data category.

Deletion Process

When a retention period expires, personal data is either securely deleted from our systems or anonymised such that it can no longer be linked back to you as an individual. Anonymised data may be retained indefinitely for statistical and platform improvement purposes. Secure deletion means the data is overwritten and cannot be recovered.

Account Closure and Retention

Closing your tjbeat account does not result in the immediate deletion of all your personal data. Retention periods as set out in the table above continue to apply after account closure. If you have a specific deletion request, please submit it as a data erasure request and we will explain which data can be deleted immediately and which must be retained by law.

tjbeat reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. The date at the top of this page indicates when the policy was last revised.

Notification of Changes

Where a change to this Privacy Policy is material — meaning it significantly affects your rights or how we handle your data — we will notify you in advance via the email address registered to your account and/or via a prominent notice on the tjbeat platform. Minor clarifications or administrative updates may be made without advance notice, though the "Last updated" date on this page will always reflect the most recent revision.

Continued Use as Acceptance

Your continued use of the tjbeat platform after a Privacy Policy update is published constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using the platform and may request account closure and data erasure as described in the Your Privacy Rights section above.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tjbeat handles your personal data, please reach out to us:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 on the tjbeat platform — response time under 5 minutes during peak hours (BST UTC+6).

We are committed to resolving privacy queries fairly and promptly. If you are not satisfied with our response, you may raise the matter with an independent data protection authority or dispute resolution body in your jurisdiction.

Children's Privacy

The tjbeat platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered on our platform or provided us with personal data, please contact us immediately at [email protected] and we will take prompt action to delete the relevant data and close the account.

Links to Third-Party Sites

The tjbeat website does not contain links to external third-party websites. This Privacy Policy applies solely to data collected and processed by tjbeat. If you use a third-party payment provider such as bKash or Nagad, their own privacy policies govern how they handle your data within their systems.